Ordering & Account
How do I create an account on Partnest Market?
You can create an account using your email or social login. An account helps track orders, save favorites, and manage shipping details easily.
Do I need an account to place an order?
No, you can checkout as a guest. But creating an account makes future purchases faster and lets you track your orders.
Can I change or cancel my order?
You can cancel or change your order within 1 hour of placing it. After that, we begin processing for shipping.
Shipping & Delivery
What shipping options do you offer?
We offer standard, express, and overnight shipping across the U.S. Delivery times vary depending on your location and chosen option.
How long will my order take to arrive?
Standard shipping usually takes 3-7 business days. Express shipping takes 1-3 business days depending on your location.
Do you offer international shipping?
Currently, Partnest Market only ships within the United States.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email to check its status anytime.
Products & Availability
Are your pet products safe and high-quality?
Yes! All products are carefully selected for quality, safety, and pet-friendliness, tested to ensure they meet U.S. safety standards.
Do you offer products for all pets?
We provide a wide range for dogs, cats, small animals, and birds. Check our categories to find the perfect products.
How often do you restock items?
Popular items are restocked frequently. You can also sign up for notifications if a product is currently out of stock.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase. Products must be unused, in original packaging, and accompanied by a receipt.
How do I return an item?
Contact our customer support to get a return label. Pack the item securely and ship it back for a refund.
How long does it take to get a refund?
Refunds are processed within 5-7 business days after we receive your returned item.
Payments & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for secure checkout.
Do you offer a warranty?
Yes, we use SSL encryption and secure payment gateways to protect your personal and financial data.
Can I use gift cards or promo codes?
Yes! You can apply gift cards and promo codes during checkout for discounts or full payment.
Customer Support
How can I contact Partnest Market support?
You can reach us via email, live chat on our website, or phone Monday to Friday from 9 AM to 6 PM EST.
Do you offer product advice for pets?
Yes! Our support team can help you pick the right product for your pet’s breed, size, and age.
Can I change my shipping address after placing an order?
Yes, but only if the order hasn’t shipped. Contact support immediately to update your address.
General FAQs
Do you offer discounts or loyalty programs?
Yes! Subscribe to our newsletter for exclusive discounts, early access to sales, and loyalty rewards for frequent shoppers.
Can I suggest new products?
Absolutely! We welcome suggestions. Contact our support team with your ideas, and we’ll consider them for future collections.