FAQ

Shipping & Delivery

How long does delivery take?

We ship to the US, Canada, UAE, and UK. Estimated delivery times by region:

United States: 7–15 business days
Canada: 10–18 business days
United Arab Emirates: 10–20 business days
United Kingdom: 10–18 business days

These timeframes are estimates and may vary slightly due to customs processing or carrier delays. We appreciate your patience — every order is worth the wait!

Do you ship internationally?

Yes! We currently ship to the United States, Canada, UAE, and the United Kingdom. We're working on expanding to more regions soon.

Will I receive a tracking number?

Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Why is my tracking not updating?

Tracking information can take 2–5 business days to update after your order ships, especially for international shipments. If your tracking hasn't moved after 7 business days, please contact our support team and we'll look into it right away.

Returns & Refunds

What is your return policy?

We want you and your pet to be completely happy with your purchase. If you're not satisfied, you may request a return within 30 days of receiving your order. Items must be unused and in their original packaging. Please review our full Refund Policy for details.

How do I start a return?

To initiate a return, contact our support team with your order number and reason for return. We'll guide you through the process and provide return instructions within 1–2 business days.

When will I receive my refund?

Once your return is received and inspected, refunds are processed within 5–7 business days back to your original payment method. You'll receive an email confirmation when your refund has been issued.

What if my item arrived damaged or incorrect?

We're sorry to hear that! Please reach out to us within 7 days of delivery with a photo of the item and your order number. We'll make it right with a replacement or full refund — no return shipping required.

Product Care

How do I clean grooming tools?

After each use, remove collected fur and rinse metal or plastic components with warm water. For a deeper clean, use mild soap and allow to air dry completely before storing. Avoid soaking wooden handles or electric components.

How should I care for pet beds?

Most of our pet beds feature removable, machine-washable covers. Wash on a gentle cycle with cold water and tumble dry on low heat. Spot-clean the inner cushion as needed and allow it to air out regularly to keep it fresh.

How do I keep pet toys in good condition?

Inspect toys regularly for signs of wear and replace them if they become damaged to keep your pet safe. Rubber and plastic toys can be wiped down with a damp cloth or rinsed with warm water. Fabric toys can typically be hand-washed and air-dried.

Orders & Account

How do I track my order?

You can track your order using the tracking link in your shipping confirmation email. You can also log in to your account and view your order history for real-time updates.

Can I change or cancel my order?

We process orders quickly, but if you need to make a change, please contact us as soon as possible. We'll do our best to accommodate your request before the order ships. Once shipped, we're unable to make changes.